Welcome to the webinar rundown, Smarter Together – How Imprint Enterprises and DecisionPoint Technologies Delivers You Unified, End-to-End Solutions. In this webinar, Bob Conti, VP of Media Sales, Eric Hilton, Director of Enterprise Solutions, and David Wolfe, VP of Strategic Solutions Management, provide information on how the merger between Imprint Enterprises and Decision Point Technologies (DPT) delivers unified end-to-end solutions to customers across North America.
Read on for highlights of the topics addressed in this webinar replay or go directly to Smarter Together – How Imprint Enterprises and DecisionPoint Technologies Delivers You Unified, End-to-End Solutions to watch the replay.
The goal of DecisionPoint Technologies is to be better together, leveraging combined strengths to provide better, stronger, and more outcomes.
Merging DPT Services with the Imprint Focus
Founded in 1975, Imprint Enterprises' focus has always been to provide the highest quality of label and printing media with exceptional fulfillment and service. We have grown many customer relationships that have spanned decades, having helped over 2000 customers since 1990. Imprint has serviced thousands of small and medium-sized businesses, bringing the best value while keeping their budget in mind.
Imprint’s primary focus was in building a mastery of label printing. We offered hardware and software solutions for industrial printing, inline auto applicators, label design suites such as BarTender by Seagull Scientific and consulting and stand-up label design.
Moving forward with DecisionPoint Technologies, it's business as usual. We have the same sales team, the same customer service team, and the same services team. DPT enhances the services that have been previously provided, offering you, the customer, an advantage.
DPT – Simplifying Complexity. Powering Possibility.
The goal of DecisionPoint Technologies is to be better together, leveraging combined strengths to provide better, stronger, and more outcomes. Customers are finding themselves in the midst of rapidly accelerating digital transformation. New technology drives complexity and DPT works every day to help our customers simplify that digital transformation, leveraging available tools to deliver impactful business outcomes.
Eric notes that DPT is your one-touch partner, focusing on edge technology solutions:
- Consultants
- E-comm
- VARs
- OEM
- Contractors
- Managed Services
- Service Desk
- Field Services
- ISV
Scaled Footprint Across North America
Headquartered in Baltimore, MD, DPT has 14 locations across the United States and Canada which house over two million assets that are under DPT management for customers. DPT helps customers by identifying and providing visibility to where their devices are in their operations or managing spares pools for devices.
In addition to the physical locations, DPT has over 400 employees and 50 field service technicians who are ready to go when needed. Eric also provides locations for:
- U.S. Offices
- Canada Offices
- Centers of Excellence
DPT Solves Problems
DPT built their business around solving problems, not selling specific products. Customers want outcomes, visibility, and inventory accuracy that drive optimization of workflows and business operations. DPT has strategic OEM partners while also leveraging internal software for asset visibility. Eric highlights:
- Zebra
- Honeywell
- SOTI
- HP
- IntelliTrack
- VeriMy™
- MobileConductor
- ViziTrace
Strength & Breadth of Partner Ecosystem
DPT works with over 100 best-in-class partners across hardware, software, platforms, and services. DPT is not tied to a single OEM, manufacturer, or solution. Having breadth of partnerships allows DPT to offer the industry’s broadest portfolio of commercialized solutions that are proven, scalable, and have real-world application.
Having an expansive partner ecosystem enables DPT to stay vendor agnostic, future focused, and deeply aligned with your business. David provides a list of partners, including:
- Newcastle Systems
- Microsoft
- Apple
- Brother
- Oracle
- Epson
- Meridian
- StayLinked
Professional & Managed Services
While products are important, real value comes from how those products are designed, deployed, supported, and optimized over time. DPT offers four primary groups that are aligned to the lifecycle of your operations and technology. DPT invested into these services, bringing in subject matter experts, engineering staff, and full support desk operators.
David highlights the four primary service groups, which help decrease deployment time and downtime while increasing customer satisfaction and productivity:
Professional Services
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Consulting services
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Technical services
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Field services
Deployment and Refresh Services
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Device image creation
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Staging
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Forward and reverse logistics
Management and Support Services
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StayLive managed services
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Enterprise device support services
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Network managed services
Lifecycle and Extended Services
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Sustainability
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Preventative maintenance services
IntelliTrack®: One Source of Operational Truth
IntelliTrack® is DPT’s one source of operational truth and asset visibility platform. It is a single, consolidated system for all the logins and sites of your device manufacturers and OEMs. Instead of managing user access across multiple sites and platforms, IntelliTrack® offers access to all sites and devices from the one, simple platform.
Eric highlights IntelliTrack® features, such as:
- Single sign-on
- Open an RMA/Status/History
- Service contract status
- Device management
Webinar Wrap-Up: How Do Customers Learn More About Enhanced Services at DecisionPoint?
DecisionPoint Technologies supports over 5,000 customers across North America through different verticals, different challenges, and different desired business outcomes. DPT keeps an eye on emerging technologies, whether it’s RFID, 5G, IOT sensors, or even AI. The experts work hard to keep an eye on technology, leveraging them when they’re ready and when they make sense.
The staff at Imprint are looking forward to showing you how we will continue supporting your business through Imprint’s core capabilities and DecisionPoint’s expanded software and services. These offerings give you more ways to solve customer challenges and deliver impactful solutions.
Watch the Webinar Replay
Watch the webinar replay, Smarter Together – How Imprint Enterprises and DecisionPoint Technologies Delivers You Unified, End-to-End Solutions. The experts are there to help you select the best barcode scanner for your business.
If you have questions, you can reach out to your current Imprint sales team member or customer service member and express to them what you might be interested in. You can also reach out to Bob Conti or Mike Hess via email or fill out the contact form on Contact Imprint Enterprises.
