You’re without the time or resources to manage and maintain all the devices that fall under your supervision. While you need to know if and when a device goes down and why, you don’t want the hassle of being the one to figure it all out and stop everything else you’re doing to get that device back up and running again. Product needs to come into the warehouse and back out again with efficiency and accuracy. So how do you ensure that downtime doesn’t happen and if it does that it’s immediately resolved? Or that your devices are all operating and have everything they need, without you having to get down into the details?
Our new management service offerings can take care of your devices and assist during downtime so you don’t have to.
With us looking over your fleet, you can focus your time and attention on other business activities. We’ll reduce and manage the downtime, while you gain more time to focus on the movement of product in and out of the warehouse. Which is exactly what you want.
IMMEDIATE NEEDS WHEN DEVICES GO DOWN
When normal business operation is interrupted by a device (or several) going down, you may get notified by the staff member whose device isn’t functioning or by a notification in your MDM system (if you have one). When this happens, you have several immediate needs. First and foremost, you need to get this device back up and running and fast. Which means you need to understand the reason for the downtime as quickly as possible in order to fix it. Then, when the issue is resolved and things are back up and running, you may want to understand the larger circumstances or variables of the downtime so that you can prevent it from happening in the future.
Our management services offerings can address all these needs, making our team members your team members, with specific time and attention allocated to managing and maintaining your devices.
PREVENTING AND DECREASING DOWNTIME
Since we’ll have team members dedicated to your devices, we can prevent downtime from happening and significantly reduce the length of time a device is down. With a variety of software solutions at our disposal, (SOTI MobiControl and VisibilityIQ as examples), we can have a proactive eye on your devices, knowing when they go down before you do. When we are notified by one of our systems that one of your devices is offline or inoperable, we can identify what that device needs and resolve it immediately – maybe even before you know about it.
Or if a device is at risk – the battery is low, an update is needed, a patch is required, the Wi-Fi signal has been lost – we’ll be notified and can address the problem before it results in downtime and halts operations.
UNDERSTANDING DOWNTIME
Since we’ll have team members dedicated to your devices, we can prevent downtime from happening and significantly reduce the length of time a device is down. With a variety of software solutions at our disposal, (SOTI MobiControl and VisibilityIQ as examples), we can have a proactive eye on your devices, knowing when they go down before you do. When we are notified by one of our systems that one of your devices is offline or inoperable, we can identify what that device needs and resolve it immediately – maybe even before you know about it.
We can address updates and version control proactively and ensure security measures, virus protection, etc. The more information you have about why the downtime occurs, the more we can work together to address it, reduce it, or perhaps even prevent it from happening altogether.
We can manage your devices and downtime, so you don’t have to.
You can have oversight of all your devices and ensure they are properly maintained without having to give up your own time. Our new management services can be the eyes on your fleet while your eyes are on the rest of business operations. We can reduce and manage downtime and serve as your help desk, ready and available when you call. Contact us. Let us support you and your devices.
