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You are in the market for an in-line label applicator system. You feel sure you need one, and now you are researching to select the system that will work best within your business.

Just like all in-line applicator systems are not the same, all manufacturers are different too. How they treat you, the customer, matters. Are they credible resource? What is their reputation? Once the sale is made, will they be available to provide support?

These are all essential questions you need to ask before you do business.

Reliability in equipment and repair are important to consider in your decision-making process. You don't want to purchase a system that is constantly down and needing repair.

Reputation and Integrity Are Important

The reputation and integrity of the manufacturer are important in your choice of application systems. Please do your research and learn about how long the manufacturer has been in business and its reputation. Ask for a list of other clients that have deployed their equipment. Once you have that list, give a few a call and listen to their experience.

Does the manufacturer have a high turnover rate? Ask questions to find out how long their account managers and technicians have been with the company? You want employees committed to the business and serving customers, not a revolving door with constant new people with little experience.

What qualifications do they require of their engineers and technical staff? And don't forget the sales staff, do they have significant product knowledge that makes you feel confident knowing they can fully support your purchase through its entire life cycle.

More Questions

Be sure to take the time to get answers to these questions.

Can the manufacturer provide the following:

  • Print and apply label systems
  • Application systems
  • Start “head on a stick” off-the-shelf systems at a lower cost.
  • Custom system that meets specific non-standard needs.
  • Do they provide standardized subsystems such as the Zebra ZE500 or Sato S84 print engines?

The equipment and technology they produce are important, but also consider visiting their facility to see how they run their organization, learn about their quality control and service, and support capabilities.

Reliability of Systems and Repair Services

Reliability in equipment and repair are important to consider in your decision-making process. You don't want to purchase a system that is constantly down and needing repair.

Insist on high quality-control standards for inspecting and testing of products to ensure they are reliable. Trustworthy products usually have some type of limited lifetime warranties.

You want a dependable labeling system that features quality construction to withstand constant daily use in demanding environments. Some of the features to look for are all-metal frameworks and high IP ratings for protection against dust and water.

Some models have specific features that make them easy to use and maintain.

Let's talk about maintenance and support. All machines will need routine maintenance, professional servicing, and support at some point. Does the company you are purchasing from provide support and repair services? An excellent manufacturer will not only make the sale but commit to you to support your new label applicator system after it is put into use.

It is important to talk with them and learn if their maintenance and tech support is provided on-site. This is important since it decreases downtime for the line.

Final Considerations

Learning about the manufacturer's reputation, reliability, and repair services are topics you do not want to overlook in your research.  Quality companies will provide this information freely.

Learning about the manufacturer's reputation, reliability, and repair services are topics you do not want to overlook in your research.  Quality companies will provide this information freely.

At Imprint Enterprises, we partner with industry leaders to offer a variety of quality labeling systems. We know one size does not fit all, and if you can't find what you need in an existing model, we can custom engineer a solution that will fit your unique requirements.  Our knowledgeable team will work closely with you through all stages of planning and implementation.  Your success matters to us!

For more information, visit www.imprint-e.com  or contact us at (855)745-4464 or drop us an email at customer_service@imprint-e.com.