The last thing you want is something to disrupt normal business operations. Something that could have been prevented.
Moral of the story? Be proactive.
Assess your equipment and processes and prevent disruptions and downtime to your operations.
REVIEW & DOCUMENT PROCESSES AND/OR CREATE SOPs
IDENTIFY RISKS
- What happens if [inset critical piece of equipment] goes down?
- What is the immediate action I or a team member need to take?
- Who is the on-hand expert who can troubleshoot the error/issue?
- If we have no on-hand expert to troubleshoot, who do we contact?
- What do we do if we can’t troubleshoot?
Consider adding the answers to these questions to your process documentation or in the event you have SOPs, create an FAQ document to supplement them. Learn more about risk management to inform the questions you should be asking yourself (and your team) and the proactive steps you’ll take to ensure all your bases are covered.
INVENTORY YOUR ASSETS
The bottom line: Be proactive. Downtime isn’t the time to ask, “What could I have done to prevent this?”