What happens to your operations when your devices stop working properly? Do you have the time or resources (e.g., money, manpower, skills, etc.) to get your mobile devices back up and running quickly? When mobile devices are not properly managed, maintained, and monitored, it can negatively impact the operations within your enterprise, and potential affect your bottom line.
Imprint’s solution – Imprint Mobility Manager (IM²) – can take care of your devices and keep a close eye on device needs and activity, so you don’t have to. IM² can be tailored to suit your specific enterprise needs, with the option to choose from 3 levels of service.
With Imprint looking over your fleet of mobile devices, your front-line staff can focus their time and attention on more important business activities. Using Imprint’s unique IM² services, we can manage and potentially eliminate device downtime so you can gain more time to focus on the movement of product in and out of your facility. This allows you more time to focus on the income generating aspects of your business.
We recognize the unique challenges businesses face in trying to manage their business mobility while also managing all the other parts of their business. From unboxing, to provisioning, MDM enrollment, repair services, and even on-site installation, Imprint has the solution you need.
Immediate Needs When Devices Go Down
When normal business operations are interrupted by a device (or several) going down, you may get notified by the staff member whose device isn’t functioning or by a notification in your MDM system (if you have one). Without a device management service, you have several immediate needs.
First and foremost, you need to get this device back up and running, fast. Which means you need to understand the reason for the downtime as quickly as possible to fix it. Then, when the issue is resolved and the device(s) is back up and running, you may want to understand the larger circumstances or variables of the downtime so that you can prevent it from happening in the future.
IM² can address all your needs, making our team members your team members, with specific time and attention allocated to managing and maintaining your devices for you.
Decreasing Downtime
Since you’ll have team members dedicated to your devices, Imprint can minimize downtime from happening and significantly reduce the length of time a device is down. With MDM software solutions at our disposal, we can have a proactive eye on your devices, knowing when they go down before you do.
When we are notified by our systems that one of your devices is offline or inoperable, we can identify what that device needs and resolve it immediately – maybe even before you know about it. Or if a device is at risk – the battery is low, an update is needed, a patch is required, the Wi-Fi signal has been lost – we’ll be notified and can address the problem before it results in downtime and halts operations.
Understanding Downtime
As your service provider/device manager, we can also help you understand downtime so that you address these occurrences and prevent future recurrences. We can run reports and identify information that may be useful – again, using one of our various applications that provide this visibility and oversight.
We can identify if there is a certain issue with a particular device or if there are certain devices that are more frequently creating issues than others and if so, why. We can look at dates and times for downtime and see if there are trends/patterns that offer information we can use to adjust a variable in the environment to prevent this from happening again. We can address updates and version control proactively, ensuring security measures, virus protection, etc.
The more information you have about why the downtime occurs, the more we can work together to address it, reduce it, or perhaps even prevent it from happening altogether.
IM² is the Mobility Management Strategy to Enhance Your Operational Effectiveness
Imprint has a way to manage the oversight of your mobile devices so you don’t have to sacrifice time in your day that can be spent on your business operations. The focus of Imprint Mobility Manager (IM²) is to rapidly configure, restore, and replace mobile devices, monitoring performance 24/7 for you, helping your business enhance productivity and effectiveness.
IM², IM² PLUS, and IM² MAX are built to help your business across the entire lifecycle of your mobile technology from integration, to monitoring, to repairs, and more, from one convenient source.
Our experts do all the work for you either remotely or within your facility, saving you time and money, and allowing your employees to focus on the work that enhances your bottom line. Why worry about what could go wrong when you can focus on what generates greater business income.
Imprint ensures that it is that easy. Simply contact your team of specialists if a device goes down and they will have the process managed for you. IM² is the cost-effective way to enhance the effectiveness of your mobile operations while reducing (or even eliminating) some of the biggest logistical headaches associated with managing successful business mobility strategies.
Don’t live with mobility hassles. Use Imprint Mobility Manager and get your time back.
Contact Imprint Enterprises today to discuss what IM², IM² PLUS, and IM² MAX can do for your business.
